Shipping policy

Shipping Policy

Effective Date: 08/25/2026

This Shipping Policy explains how Stepvex processes, packages, and delivers orders placed through our online store.

Where We Ship

We currently ship orders to addresses within the United States only. We do not offer international shipping at this time.

Order Processing (Handling) Time

Orders are processed and prepared for shipment within 1 business day of being placed, Monday through Friday, excluding public holidays.

Order Cut-Off Time

Orders placed before 5:00 PM Eastern Time (ET) on a business day begin processing the same day. Orders placed after 5:00 PM ET, or on a weekend or holiday, begin processing on the next business day.

Transit Time

Once shipped, orders typically arrive within 2–4 business days, depending on the delivery address and carrier.

Total Estimated Delivery Time

Combining processing and transit time, most orders arrive within approximately 3–5 business days from the date the order is placed.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances beyond our control.

Shipping Costs

We offer free standard shipping on all orders shipped within the United States, with no minimum purchase required.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use the tracking number to monitor your package's delivery progress.

Shipping Carriers

Orders may be shipped using major carriers such as USPS, UPS, or FedEx, depending on the order and delivery location.

Undeliverable or Lost Packages

If a package is returned to us as undeliverable because of an incorrect or incomplete shipping address provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

If the tracking information shows that your order has been delivered but you have not received it, please contact us at support@stepvex.store within 7 days of the delivery date so we can investigate the matter with the shipping carrier.

Stepvex is not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided at checkout.